• IT service with a smile

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We are Friendlyware Partners

We are a close team of talented IT professionals, with over 25 years of experience, who take pride in delivering the best possible service to our customers.

 

We combine cutting-edge technology, innovative thinking and a can-do-attitude to provide our customers with best in class IT solutions.

 

We believe that reliable and efficient IT systems are a foundation to help your business grow and prosper.

Our Team

Ralf Alpert

CEO, Founder

Born in Germany, Ralf studied information technology at University just as the first Computers were being developed. After moving to Australia in 1982 working as a Engineer at both Olympia and Bosch, Ralf founded Friendlyware Services in 1990 and has been the Managing Director since.

Ralf Alpert

CEO, Founder

Born in Germany, Ralf studied information technology at University just as the first Computers were being developed. After moving to Australia in 1982 working as a Engineer at both Olympia and Bosch, Ralf founded Friendlyware Services in 1990 and has been the Managing Director since.

Joel Alfonso

Office Manager, Partner

Joel is the longest serving team member at Friendlyware and as a Partner wears many hats including as Finance Manager and IT Engineer. He loves helping people with their IT challenges and keeping across the latest IT trends. He’s also an expert Dragon Boat paddler.

Joel Alfonso

Office Manager, Partner

Joel is the longest serving team member at Friendlyware and as a Partner wears many hats including as Finance Manager and IT Engineer. He loves helping people with their IT challenges and keeping across the latest IT trends. He’s also an expert Dragon Boat paddler.

Oliver Fast

Service Engineer, Partner

Oliver is a Senior Service Engineer and Partner and has been at Friendlyware Services since 2011. He loves the variety of challenges that IT provides and helping our customers. He started his IT career in Austria before moving to Australia for a new challenge. Oliver is a keen mountain biker and on Weekends can be found on the trails around Sydney.

Oliver Fast

Service Engineer, Partner

Oliver is a Senior Service Engineer and Partner and has been at Friendlyware Services since 2011. He loves the variety of challenges that IT provides and helping our customers. He started his IT career in Austria before moving to Australia for a new challenge. Oliver is a keen mountain biker and on Weekends can be found on the trails around Sydney.

James Nyunt

Service Engineer, Partner

James has been at Friendlyware as a Senior Service Engineer since 2012 and is now one of the Partners. His curiosity first got him into the world of IT where he enjoys solving complex engineering problems. His curiosity also sparked his love of music having learnt to play four different instruments!

James Nyunt

Service Engineer, Partner

James has been at Friendlyware as a Senior Service Engineer since 2012 and is now one of the Partners. His curiosity first got him into the world of IT where he enjoys solving complex engineering problems. His curiosity also sparked his love of music having learnt to play four different instruments!

Franklin Farrugia

Service Engineer, Operations Manager

Franklin has over 15 years of experience in helping Business’s utilise their effectively. Although he is an IT all-rounder, he has a specialisation in Networking. He has been a Friendlyware Team member since 2017 and is our go-to source for Restaurant recommendations around Sydney.

Franklin Farrugia

Service Engineer, Operations Manager

Franklin has over 15 years of experience in helping Business’s utilise their effectively. Although he is an IT all-rounder, he has a specialisation in Networking. He has been a Friendlyware Team member since 2017 and is our go-to source for Restaurant recommendations around Sydney.

Stefan Alpert

General Manager

Stefan joins Friendlyware Partners after starting his career in the marketing and advertising world as a project manager. After building his experience working on marketing campaigns and website developments in Australia and Germany he returns to Friendlyware where he had started his very first job at the age of 10 – assembling computers.

Stefan Alpert

General Manager

Stefan joins Friendlyware Partners after starting his career in the marketing and advertising world as a project manager. After building his experience working on marketing campaigns and website developments in Australia and Germany he returns to Friendlyware where he had started his very first job at the age of 10 – assembling computers.

Harrison Smith

Technician

Harrison is a lover of all things digital and IT including website development, animation, troubleshooting and gaming. Having graduated from UTS with a Bachelor of Science in IT he brings his love for solving puzzles to Friendlyware in helping solve our Customer’s IT challenges.

Harrison Smith

Technician

Harrison is a lover of all things digital and IT including website development, animation, troubleshooting and gaming. Having graduated from UTS with a Bachelor of Science in IT he brings his love for solving puzzles to Friendlyware in helping solve our Customer’s IT challenges.

Max Lautz

Technician

Max is the latest arrival from Europe to Friendlyware where he worked in the IT teams of two major German companies. Max enjoys using IT solutions to help simplify tasks and processes and has been helping our customers with this. He is an avid traveller and plans to visit South Korea next.

Max Lautz

Technician

Max is the latest arrival from Europe to Friendlyware where he worked in the IT teams of two major German companies. Max enjoys using IT solutions to help simplify tasks and processes and has been helping our customers with this. He is an avid traveller and plans to visit South Korea next.

Carmen Fonseca

Accounts Officer

Carmen is the Bookkeeper and Administrator at Friendlyware having joined the team in 2012. She has a strong artistic side with a love for sketching, photography and graphic design.

Carmen Fonseca

Accounts Officer

Carmen is the Bookkeeper and Administrator at Friendlyware having joined the team in 2012. She has a strong artistic side with a love for sketching, photography and graphic design.

Services

  • Workstation Support

    We keep your team up and running with quick-response remote or on-site support. Help is just a phone call away.

  • Server Support

    We help you navigate the options of server technology, including cloud services, to tailor the best solution for your business.
    Our 24hr support gives you peace-of-mind ensures that any issues are addressed quickly to get you back up and running.

  • Networking

    We keep your team connected across multiple offices, countries or when working remotely ensuring the they can work seamlessly and securely – wherever they are.

  • IT Management

    Managing your IT infrastructure takes specialised expertise and time. Our focus on long-term lifecycle management matches your increasing requirements to planned upgrades ensuring cost efficiencies.

  • IT Security

    We continuously monitor and review your existing security measures such as anti-virus, back up and firewalls to ensure they meet the highest standard and ensure they are all up to date.

  • Cyber Security Training

    As hackers increasingly focus on the organisation’s staff to break in, we have partnered with KnowBe4 to offer personalised online cyber-security training to build user’s skills and awareness.

  • Testimonials

    Fender

    … just wanted to express that I think Oliver is doing a great job supporting the team both onsite and working with us remote folks as well. I know a lot of items are in motion and I appreciate the extra effort you guys have been putting in. Great to know we have a solid partner there to work with!

    Chris Ingraham - Vice President of IT
    Fender Musical Instruments

    ThyssenKrupp

    Ralf and his team are the IT-backbone of our company, ensuring that we can focus on operational issues without the need to worry about IT issues. James, who looks after our company, is pro-active and provides the highest standard of technical knowledge, always with a smile.

    Thomas Goerges - Financial Controller & Company Secretary
    ThyssenKrupp

    Northside Montessori School

    Ralf, Joel and James provide our school with quick, competent and friendly IT support. They are mindful of our need to keep costs down and are quick to offer cost-effective solutions that work

    Sue Smedley
    Northside Montessori School

    Julliard Financial Services

    We would like to acknowledge the excellent work of Ralf and the team at FriendlyWare in attending to our IT needs. They take the time to understand our specific requirements, take pride in the quality of their work, and deliver timely, proactive service. When we have an issue I always feel confident to pick up the phone to Ralf and the team, knowing it will be quickly dealt with. I would gladly recommend FriendlyWare to anyone seeking an IT support provider they can rely on.

    Jean-Pierre Julliard - Managing Director
    Julliard Financial Services

    Germax Interiors

    Friendlyware has been looking after our IT since 1997 and have stood the test of time in providing cost effective, prompt and secure service for our ever increasing need of IT. We have no hesitation in recommending them to any business.

    Bernadette Jucker - Accounts Manager
    Germax Interiors

    I have been reliant on Ralf Alpert and his I.T. staff for nearly 25 years, and he has never let me down.  His service is prompt and reliable in relation to both hardware and software.

    Graham Wilkinson - CA

    Hitech Fasteners

    Having been with Friendlyware since the start of our business in 1996 we have always found Ralf and his team highly knowledgeable, extremely efficient and always on top of the latest technology in an ever moving IT industry. They have always been easily accessible at any time and are always making sure our systems are functioning in the correct manner. We would highly recommend Friendlyware to any business looking for IT expertise and competence.

    Glenn Evans - Director
    Hitech Fasteners

    Tolmar Australia

    Tolmar Australia relies on Friendlyware to provide top notch network management and IT support. Friendlyware have consistently provided reliable, proactive and friendly service. We also rely on their hardware supplies that have always been configured for our needs and with a minimum of fuss. I am happy to recommend Friendlyware to any business seeking competent and reliable IT services and support.

    John Holborow - Finance and Operations Manager ANZ
    Tolmar Australia

    Our clients

    hello@friendlyware.com.au
    25/102 Bay Road, Waverton, Sydney

    CONTACT FORM

    If you have any questions, please get in touch using the Contact Form or by contacting us directly. For immediate technical support please visit our Support Portal.