• IT service with a smile

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We are Friendlyware Partners

We are a close team of talented IT professionals, with over 25 years of experience, who take pride in delivering the best possible service to our customers.

 

We combine cutting-edge technology, innovative thinking and a can-do-attitude to provide our customers with best in class IT solutions.

 

We believe that reliable and efficient IT systems are a foundation to help your business grow and prosper.

Our Team

Ralf Alpert

CEO, Founder

Born in Germany, Ralf studied information technology at University just as the first Computers were being developed. After moving to Australia in 1982 working as a Engineer at both Olympia and Bosch, Ralf founded Friendlyware Services in 1990 and has been the Managing Director since.

Ralf Alpert

CEO, Founder

Born in Germany, Ralf studied information technology at University just as the first Computers were being developed. After moving to Australia in 1982 working as a Engineer at both Olympia and Bosch, Ralf founded Friendlyware Services in 1990 and has been the Managing Director since.

Joel Alfonso

Office Manager, Partner

Joel is the longest serving team member at Friendlyware and as a Partner wears many hats including as Finance Manager and IT Engineer. He loves helping people with their IT challenges and keeping across the latest IT trends. He’s also an expert Dragon Boat paddler.

Joel Alfonso

Office Manager, Partner

Joel is the longest serving team member at Friendlyware and as a Partner wears many hats including as Finance Manager and IT Engineer. He loves helping people with their IT challenges and keeping across the latest IT trends. He’s also an expert Dragon Boat paddler.

Oliver Fast

Service Engineer, Partner

Oliver is a Senior Service Engineer and Partner and has been at Friendlyware Services since 2011. He loves the variety of challenges that IT provides and helping our customers. He started his IT career in Austria before moving to Australia for a new challenge. Oliver is a keen mountain biker and on Weekends can be found on the trails around Sydney.

Oliver Fast

Service Engineer, Partner

Oliver is a Senior Service Engineer and Partner and has been at Friendlyware Services since 2011. He loves the variety of challenges that IT provides and helping our customers. He started his IT career in Austria before moving to Australia for a new challenge. Oliver is a keen mountain biker and on Weekends can be found on the trails around Sydney.

James Nyunt

Service Engineer, Partner

James has been at Friendlyware as a Senior Service Engineer since 2012 and is now one of the Partners. His curiosity first got him into the world of IT where he enjoys solving complex engineering problems. His curiosity also sparked his love of music having learnt to play four different instruments!

James Nyunt

Service Engineer, Partner

James has been at Friendlyware as a Senior Service Engineer since 2012 and is now one of the Partners. His curiosity first got him into the world of IT where he enjoys solving complex engineering problems. His curiosity also sparked his love of music having learnt to play four different instruments!

Franklin Farrugia

Service Engineer, Operations Manager

Franklin has over 15 years of experience in helping Business’s utilise their effectively. Although he is an IT all-rounder, he has a specialisation in Networking. He has been a Friendlyware Team member since 2017 and is our go-to source for Restaurant recommendations around Sydney.

Franklin Farrugia

Service Engineer, Operations Manager

Franklin has over 15 years of experience in helping Business’s utilise their effectively. Although he is an IT all-rounder, he has a specialisation in Networking. He has been a Friendlyware Team member since 2017 and is our go-to source for Restaurant recommendations around Sydney.

Harrison Smith

Technician

Harrison is a lover of all things digital and IT including website development, animation, troubleshooting and gaming. Having graduated from UTS with a Bachelor of Science in IT he brings his love for solving puzzles to Friendlyware in helping solve our Customer’s IT challenges.

Harrison Smith

Technician

Harrison is a lover of all things digital and IT including website development, animation, troubleshooting and gaming. Having graduated from UTS with a Bachelor of Science in IT he brings his love for solving puzzles to Friendlyware in helping solve our Customer’s IT challenges.

Max Lautz

Technician

Max is the latest arrival from Europe to Friendlyware where he worked in the IT teams of two major German companies. Max enjoys using IT solutions to help simplify tasks and processes and has been helping our customers with this. He is an avid traveller and plans to visit South Korea next.

Max Lautz

Technician

Max is the latest arrival from Europe to Friendlyware where he worked in the IT teams of two major German companies. Max enjoys using IT solutions to help simplify tasks and processes and has been helping our customers with this. He is an avid traveller and plans to visit South Korea next.

Carmen Fonseca

Accounts Officer

Carmen is the Bookkeeper and Administrator at Friendlyware having joined the team in 2012. She has a strong artistic side with a love for sketching, photography and graphic design.

Carmen Fonseca

Accounts Officer

Carmen is the Bookkeeper and Administrator at Friendlyware having joined the team in 2012. She has a strong artistic side with a love for sketching, photography and graphic design.

Services

Server Support

Servers are the hub of any IT system and store information that is accessed throughout an organisation. We maintain hardware from major suppliers including HP, IBM and Fujitsu across every available operating system including Microsoft Servers 2003, 2008, 2012, 2016 and 2019 Small Business Servers/Standard and Linux.

As a certified Microsoft Small Business Specialist we know how to most effectively deploy Microsoft products to fulfill our customer’s needs.

 

Monitoring

We can actively monitor all servers (and workstations) and attend to problems often even before they affect your business. We provide m to keep an eye on potential problems before they arise..

 

Live cycle management

We monitor all of your IT resources to help manage their efficiency and make adjustment when needed. We also help you plan for and integrate upgrades over time to ensure smooth maintenance of the whole IT system.

 

Backup

Friendlyware employs proven solutions to maintain and backup your servers – including off-site backup for complete piece of mind. We even have stand by servers available in the event that you  encounter a complete outage.

For extra security we also offer Disaster Recovery testing. This involves us restoring your server at our data centre, providing you access to verify its operation and certifying the result should your auditor require it.

 

Virtualisation

We are one of the first IT support companies in Australia to introduce VMWare virtualisation software into small businesses. Many of our clients run two, three or more virtual servers on the same computer hardware using this technology. We have recently expanded our scope to also include the Microsoft Hypervisor technology to our client base where appropriate.

Workstation Support

Today’s offices operate a range of different devices as their staff’s “Workstations” ranging from tower computers, to laptops and notebooks to handheld devices. All of these provide a great way of improving productivity – provided they work! We provide support for all kinds of hardware and operating systems Windows, Linux or iOS and different technologies PC and Macs.

 

Remote Support

More than 90% of our support is done remotely allowing us to help resolve the issue quicker and more efficiently. Friendlyware pioneered the Bomgar remote support solution here in Australia well before it became mainstream. For more complex cases – like virus infections or connection problems where remote support is not possible – we can come out to you or you can bring the “sick baby” in to the office for treatment.

 

Lifecycle management

Just as with server hardware we can monitor workstations in your network and provide replacement recommendations if required. Some operating systems are no longer safe to operate so we help you successfully moving to a new platform that gives the users a more secure and modern environment that is significantly more resistant to virus attacks.

Networking Support

We live in a connected world allowing us to communicate and work across the whole world. There are many components and systems involved in keeping us connected including workstations, cabling, switches, routers and servers.

It is good to know that one company can take care of the lot. At Friendlyware our support does not end with the installation of workstations and servers – we help your entire network connect securely and are on stand-by to ensure that the connection is maintained.

We support customers with interstate and international subsidiaries to provide secure data access across their business. We work with infrastructure provided by TPG, Telstra, Optus and Exetel to interlink their offices and allow users to access data as if they were at the head office.

Should there be any issues with internal networks or external connections we will troubleshoot the cause to get your business back up and running as soon as possible.

Cloud Support

Great improvements in connectivity in Australia have brought with them the ease of access to information everywhere. The world-wide-web was only the beginning of an information sharing revolution that is still very much developing today. We can help you reap the benefits of moving your data, application “to the cloud”. Many of our customers are already using private cloud technology that – combined with virtualisation – allows small companies to operate more cost effectively. Cloud based backup solutions are part of our standard offering – even our smallest businesses customers with just 5-10 users take advantage of it on a daily basis.

Most of our users have cloud-based virus and spam protection, and to host servers in Australia early 2015, the uptake of Office 365 has been astonishing. We partner with large providers that offer cost effective solutions for both Exchange and Office365.

It is our mission to support you on the transition path to the cloud to best meet your business’s requirements. This may also be a longer-term journey starting with a hybrid system for the time being depending on your businesses’ requirements.

User support

Your staff are the driving force of your business.

We are here to help make sure your technology is helping them achieve maximum productivity. We support users both remotely as well as on-site.

We help user to have total freedom to work anywhere on a range of devices whilst maintaining security and connectivity.

General IT Management

The day-to-day management of IT, including maintaining IT resources, tracking and renewing licences, liaising with third-party vendors, running IT and communication projects is time consuming. We can help to manage those tasks on your behalf.

We can also help with creating a strategic IT Plan to improve your IT systems and resources over time and consulting regularly with your management team on implementation.

Security

Cyber Security is one of the most important IT considerations for organisations currently.

We look after both the technological and human defences to help our customers build a holistic barrier against Cyber attacks.

We manage your Firewall, anti-virus, spam filter and backups to ensure you have the right systems in place to both avoid the threat of a cyber attack and mitigate the potential impact.

However your defences are only as strong as your weakest link, so we are also focusing on the human factor: your staff.

We offer online, personalised testing and training courses that help build Cyber Security skills in your staff. We cover a board spectrum including, Phishing, USB attacks, Social media, Emails, SMS and more to help your staff identify potential threats. To find out more on our offering visit our Online Security Page

Tailored Services

We can help you select and implement the best available technologies for your business to help you manage your business processes. This could be exploring options for migration to the cloud or specific products like SharePoint.

We can also conduct security audits to investigate data leakages.

Clients

hello@friendlyware.com.au
25/102 Bay Road, Waverton, Sydney

CONTACT FORM

If you have any questions, please get in touch using the Contact Form or by contacting us directly. For immediate technical support please visit our Support Portal.