Servers are the hub of any IT system and store information that is accessed throughout an organisation. We maintain hardware from major suppliers including HP, IBM and Fujitsu across every available operating system including Microsoft Servers 2003, 2008, 2012, 2016 and 2019 Small Business Servers/Standard and Linux.
As a certified Microsoft Small Business Specialist we know how to most effectively deploy Microsoft products to fulfill our customer’s needs.
We can actively monitor all servers (and workstations) and attend to problems often even before they affect your business. We provide m to keep an eye on potential problems before they arise..
Life cycle management
We monitor all of your IT resources to help manage their efficiency and make adjustment when needed. We also help you plan for and integrate upgrades over time to ensure smooth maintenance of the whole IT system.
Friendlyware employs proven solutions to maintain and backup your servers – including off-site backup for complete piece of mind. We even have stand by servers available in the event that you encounter a complete outage.
For extra security we also offer Disaster Recovery testing. This involves us restoring your server at our data centre, providing you access to verify its operation and certifying the result should your auditor require it.
We are one of the first IT support companies in Australia to introduce VMWare virtualisation software into small businesses. Many of our clients run two, three or more virtual servers on the same computer hardware using this technology. We have recently expanded our scope to also include the Microsoft Hypervisor technology to our client base where appropriate.
Today’s offices operate a range of different devices as their staff’s “Workstations” ranging from tower computers, to laptops and notebooks to handheld devices. All of these provide a great way of improving productivity – provided they work! Your dedicated Friendlyware technician can provide support for all kinds of hardware and operating systems Windows, Linux or iOS and different technologies PC and Macs.
More than 90% of our support is done remotely allowing us to help resolve the issue quicker and more efficiently. Friendlyware pioneered the Bomgar remote support solution here in Australia well before it became mainstream. For more complex cases – like virus infections or connection problems where remote support is not possible – we can come out to you or you can bring the “sick baby” in to the office for treatment.
Just as with server hardware we can monitor workstations in your network and provide replacement recommendations if required. Some operating systems are no longer safe to operate so we help you successfully moving to a new platform that gives the users a more secure and modern environment that is significantly more resistant to virus attacks.
We live in a connected world allowing us to communicate and work across the whole world. There are many components and systems involved in keeping us connected including workstations, cabling, switches, routers and servers.
It is good to know that one company can take care of the lot. At Friendlyware our support does not end with the installation of workstations and servers – we help your entire network connect securely and are on stand-by to ensure that the connection is maintained.
We support customers with interstate and international subsidiaries to provide secure data access across their business. We work with infrastructure provided by TPG, Telstra, Optus and Exetel to interlink their offices and allow users to access data as if they were at the head office.
Should there be any issues with internal networks or external connections we will troubleshoot the cause to get your business back up and running as soon as possible.
Great improvements in connectivity in Australia have brought with them the ease of access to information everywhere. The world-wide-web was only the beginning of an information sharing revolution that is still very much developing today. We can help you reap the benefits of moving your data, application “to the cloud”. Many of our customers are already using private cloud technology that – combined with virtualisation – allows small companies to operate more cost effectively. Cloud based backup solutions are part of our standard offering – even our smallest businesses customers with just 5-10 users take advantage of it on a daily basis.
Most of our users have cloud-based virus and spam protection, and to host servers in Australia early 2015, the uptake of Office 365 has been astonishing. We partner with large providers that offer cost effective solutions for both Exchange and Office365.
It is our mission to support you on the transition path to the cloud to best meet your business’s requirements. This may also be a longer-term journey starting with a hybrid system for the time being depending on your businesses’ requirements.
Your staff are the driving force of your business.
We are here to help make sure your technology is helping them achieve maximum productivity. We support users both remotely as well as on-site.
We help user to have total freedom to work anywhere on a range of devices whilst maintaining security and connectivity.
The day-to-day management of IT, including maintaining IT resources, tracking and renewing licences, liaising with third-party vendors, running IT and communication projects is time consuming. We can help to manage those tasks on your behalf.
We can also help with creating a strategic IT Plan to improve your IT systems and resources over time and consulting regularly with your management team on implementation.
Cyber Security is one of the most important IT considerations for organisations currently.
We look after both the technological and human defences to help our customers build a holistic barrier against Cyber attacks.
We manage your Firewall, anti-virus, spam filter and backups to ensure you have the right systems in place to both avoid the threat of a cyber attack and mitigate the potential impact.
We can help you select and implement the best available technologies for your business to help you manage your business processes. This could be exploring options for migration to the cloud or specific products like SharePoint.
We can also conduct security audits to investigate data leakages.
Most organisations have the fundamentals of cyber-security covered with anti-virus, firewalls and backups all set up and running. However, increasingly cyber-attacks are targeting a new vulnerability in organisations – their staff.
In partnership with the worlds biggest online security training platform, Know Be 4, Friendlyware are offering fully-managed, tailored training programs to build both cyber-security skills and awareness for your team.
You can find out more on how we can help build your team’s cyber defences here.