Our Team

Ralf Alpert

CEO, Founder

Born in Germany, Ralf studied information technology at University just as the first Computers were being developed. After moving to Australia in 1982 working as a Engineer at both Olympia and Bosch, Ralf founded Friendlyware Services in 1990 and has been the Managing Director since.

Ralf Alpert

CEO, Founder

Born in Germany, Ralf studied information technology at University just as the first Computers were being developed. After moving to Australia in 1982 working as a Engineer at both Olympia and Bosch, Ralf founded Friendlyware Services in 1990 and has been the Managing Director since.

Joel Alfonso

Office Manager, Partner

Joel is the longest serving team member at Friendlyware and as a Partner wears many hats including as Finance Manager and IT Engineer. He loves helping people with their IT challenges and keeping across the latest IT trends. He’s also an expert Dragon Boat paddler.

Joel Alfonso

Office Manager, Partner

Joel is the longest serving team member at Friendlyware and as a Partner wears many hats including as Finance Manager and IT Engineer. He loves helping people with their IT challenges and keeping across the latest IT trends. He’s also an expert Dragon Boat paddler.

Oliver Fast

Service Engineer, Partner

Oliver is a Senior Service Engineer and Partner and has been at Friendlyware Services since 2011. He loves the variety of challenges that IT provides and helping our customers. He started his IT career in Austria before moving to Australia for a new challenge. Oliver is a keen mountain biker and on Weekends can be found on the trails around Sydney.

Oliver Fast

Service Engineer, Partner

Oliver is a Senior Service Engineer and Partner and has been at Friendlyware Services since 2011. He loves the variety of challenges that IT provides and helping our customers. He started his IT career in Austria before moving to Australia for a new challenge. Oliver is a keen mountain biker and on Weekends can be found on the trails around Sydney.

James Nyunt

Service Engineer, Partner

James has been at Friendlyware as a Senior Service Engineer since 2012 and is now one of the Partners. His curiosity first got him into the world of IT where he enjoys solving complex engineering problems. His curiosity also sparked his love of music having learnt to play four different instruments!

James Nyunt

Service Engineer, Partner

James has been at Friendlyware as a Senior Service Engineer since 2012 and is now one of the Partners. His curiosity first got him into the world of IT where he enjoys solving complex engineering problems. His curiosity also sparked his love of music having learnt to play four different instruments!

Franklin Farrugia

Service Engineer, Operations Manager

Franklin has over 15 years of experience in helping Business’s utilise their effectively. Although he is an IT all-rounder, he has a specialisation in Networking. He has been a Friendlyware Team member since 2017 and is our go-to source for Restaurant recommendations around Sydney.

Franklin Farrugia

Service Engineer, Operations Manager

Franklin has over 15 years of experience in helping Business’s utilise their effectively. Although he is an IT all-rounder, he has a specialisation in Networking. He has been a Friendlyware Team member since 2017 and is our go-to source for Restaurant recommendations around Sydney.

Stefan Alpert

General Manager

Stefan joins Friendlyware Partners after starting his career in the marketing and advertising world as a project manager. After building his experience working on marketing campaigns and website developments in Australia and Germany he returns to Friendlyware where he had started his very first job at the age of 10 – assembling computers.

Stefan Alpert

General Manager

Stefan joins Friendlyware Partners after starting his career in the marketing and advertising world as a project manager. After building his experience working on marketing campaigns and website developments in Australia and Germany he returns to Friendlyware where he had started his very first job at the age of 10 – assembling computers.

Lachlan Mitchell

Technician

Lachlan first feel in love with computers in high-school and decided to turn a hobby into a career. They enjoy finding solutions to make technology work seamlessly for the user. On the weekend Lachlan keeps their neighbours' entertained with epic drum solos.

Lachlan Mitchell

Technician

Lachlan first feel in love with computers in high-school and decided to turn a hobby into a career. They enjoy finding solutions to make technology work seamlessly for the user. On the weekend Lachlan keeps their neighbours' entertained with epic drum solos.

Carmen Fonseca

Accounts Officer

Carmen is the Bookkeeper and Administrator at Friendlyware having joined the team in 2012. She has a strong artistic side with a love for sketching, photography and graphic design.

Carmen Fonseca

Accounts Officer

Carmen is the Bookkeeper and Administrator at Friendlyware having joined the team in 2012. She has a strong artistic side with a love for sketching, photography and graphic design.

Tristan Mitchell

Senior Technician

Tristan has over 5 years of experience as a support technician with specialist knowledge in Servers. He enjoys IT support as it blends both helping people and solving complex technical problems. Outside of IT, Tristan is a keen footballer and long-suffering Arsenal Fan.

Tristan Mitchell

Senior Technician

Tristan has over 5 years of experience as a support technician with specialist knowledge in Servers. He enjoys IT support as it blends both helping people and solving complex technical problems. Outside of IT, Tristan is a keen footballer and long-suffering Arsenal Fan.

Jake Antonio

Technician

Jake thrives on helping customers use technology to organise their work and create clarity. Beyond work, he finds solace and camaraderie in dragon boating, reflecting his love for teamwork and adventure.

Jake Antonio

Technician

Jake thrives on helping customers use technology to organise their work and create clarity. Beyond work, he finds solace and camaraderie in dragon boating, reflecting his love for teamwork and adventure.

Lachlan Kelly

Technician

Lachlan, a seasoned IT support expert, thrives on untangling tech challenges and helping users. His steadfast support for the Parramatta Eels showcases his enduring loyalty and grit. With a passion for helping others, Lachlan embodies reliability and teamwork, on and off the screen

Lachlan Kelly

Technician

Lachlan, a seasoned IT support expert, thrives on untangling tech challenges and helping users. His steadfast support for the Parramatta Eels showcases his enduring loyalty and grit. With a passion for helping others, Lachlan embodies reliability and teamwork, on and off the screen